Effective Date: Aug 2024
Pandu Tours and Safaris (“we,” “us,” “our”) is committed to protecting the privacy of our customers, visitors, and users of our website (“you,” “your”). This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure your information is handled securely.
1. Information We Collect
1.1 Personal Information
When you book a tour, subscribe to our newsletter, or contact us through our website, we may collect personal information such as:
- Name
- Email address
- Phone number
- Mailing address
- Payment details
- Passport or identification numbers (for booking and travel purposes)
1.2 Non-Personal Information
We may also collect non-personal information automatically when you interact with our website. This includes:
- IP address
- Browser type
- Operating system
- Referring website
- Pages viewed on our website
- Time spent on our website
2. How We Use Your Information
2.1 Providing Services
We use your personal information to:
- Process bookings and payments
- Communicate with you regarding your bookings and travel arrangements
- Provide customer support
- Send you updates, offers, and promotional materials (if you have opted in to receive them)
2.2 Improving Our Services
We use non-personal information to:
- Analyze website usage and trends
- Improve our website’s functionality and user experience
- Enhance our marketing efforts
2.3 Legal Compliance
We may use or disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
3. Sharing Your Information
3.1 Third-Party Service Providers
We may share your personal information with third-party service providers who assist us in operating our website, processing payments, and delivering services. These providers are required to protect your information and use it only for the purposes specified by us.
3.2 Legal Obligations
We may disclose your information if required to do so by law or in response to valid legal requests from government authorities.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the new owner as part of the transaction.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive information during transmission
- Secure storage of data on our servers
- Regular security assessments and updates
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
5.1 Access and Correction
You have the right to access and correct any personal information we hold about you. If you wish to update or delete your information, please contact us using the details provided below.
5.2 Opt-Out
If you no longer wish to receive marketing communications from us, you can opt out by clicking the “unsubscribe” link in our emails or by contacting us directly.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognize your browser and capture certain information. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any external sites you visit.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete it from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Pandu Tours and Safaris
Email: info@pandusafaris.com
Phone: +255 621 100 552
